🚨 Important Notice

All purchases made on LegacyDuck Network are final and non-refundable, except where otherwise required by applicable law. Please read this policy carefully before making any purchases.

👶 Age Requirements & Consent

Purchase Eligibility

• You must be at least 13 years old to make purchases
• Users under 18 must have parental or legal guardian consent
• False age representation may void transactions

Parental Responsibility

Parents/guardians are responsible for:

• ✅ Monitoring minor's online purchases
• ✅ Understanding all charges before authorization
• ✅ Securing payment methods from unauthorized use

🛑 No Refunds Policy

What This Means

By purchasing any digital goods from LegacyDuck Network, you acknowledge and agree that:

Common Scenarios (No Refunds)

We do not offer refunds for:

• 😔 Accidental purchases or buyer's remorse
• 🤔 Change of mind after purchase
• 📱 Unauthorized purchases by family members
• 🎮 Losing interest in the game/server
• 💻 Technical issues on your device
• 🌐 Internet connectivity problems during use

Legal Exceptions

Refunds may be issued only when:

• Required by applicable consumer protection laws
• Mandated by statutory cooling-off periods
• Court-ordered as part of legal proceedings
• Service completely fails to deliver as described (rare circumstances)

⚠️ Chargebacks & Payment Disputes

Serious Consequences

Warning: Initiating a chargeback or payment dispute through your payment provider without first contacting our support team will result in immediate and severe consequences:

Account Actions

• 🚫 Permanent ban from Minecraft server
• 🚫 Suspension of all LegacyDuck services
• 🚫 Revocation of all purchased content
• 🚫 Blacklist from future purchases

Associated Accounts

We reserve the right to disable:

• Primary Minecraft account
• Alternative Minecraft accounts (alts)
• Discord server access
• Website/store account
• Any accounts linked to the disputed payment

Legal & Financial Actions

For fraudulent chargebacks, we may:

• ⚖️ Pursue legal action to recover funds
• 💰 Seek compensation for chargeback fees
• 📊 Report fraudulent activity to authorities
• 🏛️ Use collection agencies for debt recovery

Proper Dispute Process

Before initiating any payment dispute:

1. Contact Support First

• Email: [email protected]
• Subject: "Payment Dispute - [Order ID]"
• Include: Transaction details, reason for dispute, desired resolution

1. Allow Response Time

• We respond within 24-48 hours
• Complex issues may take up to 5 business days
• Provide all requested documentation

1. Cooperate in Resolution

• Participate in good faith negotiations
• Provide accurate information
• Consider alternative solutions

🔧 Technical Issues & Service Problems

Our Responsibilities

We are not responsible for:

• Server downtime or maintenance periods
• Internet connectivity issues on your end
• Computer/device compatibility problems
• User error during purchase process
• Third-party service interruptions

What We Cover

We will address:

• Purchases that completely failed to deliver
• Items purchased but never received due to our error
• Service-breaking bugs that prevent use of purchased content
• Account issues preventing access to paid features

Resolution Process

For legitimate technical issues:

1. Document the problem with screenshots/videos
2. Contact support with detailed information
3. Allow reasonable time for investigation
4. Cooperate with troubleshooting steps

🕵️ Fraud Prevention & Detection

Fraud Monitoring

We actively monitor for:

• Stolen credit cards or payment methods
• Suspicious purchase patterns
• Multiple failed payment attempts
• Purchases from high-risk locations/IPs

Fraud Response

Suspected fraudulent purchases may result in:

• Immediate transaction reversal
• Account suspension pending investigation
• Law enforcement notification
• Permanent service ban

Verification Requirements

We may require additional verification for:

• Large or unusual purchases
• New payment methods
• Purchases from new locations
• High-risk transaction patterns

📞 Contact & Support

Refund Inquiries

For questions about this policy or specific purchase issues:

Email: [email protected] Subject Line: Refund Inquiry - [Your Username] Include:

• Minecraft username
• Transaction ID or receipt
• Detailed description of issue
• Preferred resolution

Response Times

• General Inquiries: 24-48 hours
• Urgent Issues: Within 24 hours
• Complex Cases: 3-5 business days
• Business Hours: Monday-Friday, 9 AM - 6 PM CST

What to Expect

Our support team will:

• ✅ Review your case thoroughly
• ✅ Explain applicable policies
• ✅ Explore possible alternatives
• ✅ Provide clear resolution timeline

🏛️ Legal Information

Consumer Rights

This policy does not affect your statutory consumer rights under applicable law, including:

• EU Consumer Rights Directive
• UK Consumer Rights Act
• State consumer protection laws
• Other applicable local regulations

Governing Law

This refund policy is governed by:

• Texas State Law (United States)
• Applicable federal regulations
• International consumer protection where required

Dispute Resolution

Disputes regarding refunds are subject to:

• Informal resolution attempts (required first step)
• Binding arbitration as outlined in our Terms of Service
• Texas court jurisdiction for legal matters

🔄 Policy Updates

Modification Rights

We reserve the right to modify this refund policy:

• Changes effective immediately upon posting
• Material changes require 30-day advance notice
• Email notification for significant policy changes
• Continued use implies acceptance of changes

Historical Records

• Previous policy versions available upon request
• All changes logged with effective dates
• Grandfathering of existing purchases under previous terms where legally required

⚠️ Final Disclaimer

Minecraft Affiliation

LegacyDuck Network is not affiliated with Mojang AB, Microsoft Corporation, or their affiliates. Minecraft is a trademark of Mojang Synergies AB.

Virtual Goods Nature

All purchased items are virtual goods with no real-world value:

• Cannot be sold, traded, or transferred outside our services
• Exist only within LegacyDuck Network services
• May be modified or discontinued at our discretion
• Are not redeemable for real currency

Risk Acknowledgment

By making purchases, you acknowledge:

• Understanding of no-refund policy
• Virtual nature of all goods
• Potential for service changes
• Acceptance of all risks involved

This Refund Policy was last updated on July 27, 2025. Please review this policy before making any purchases.

Need Help? Contact our support team at [email protected]